Terms of Service
Last updated: 30 October 2026
1. About TradePilot
TradePilot is a field service management platform operated by TRADESMANEXPERT LTD, a company registered in England and Wales under company number 16970808, with its registered office at 13 Shieldclose, Washington, United Kingdom, NE37 1LQ. TradePilot is a trading name of TRADESMANEXPERT LTD. The platform provides job management, invoicing, team coordination, and compliance tools for UK trade businesses. These Terms of Service govern your access to and use of the TradePilot website, mobile applications, and associated services (collectively, the “Service”).
2. Eligibility
You must be at least 18 years old and have the legal authority to enter into a binding agreement on behalf of yourself or your business. By using TradePilot you represent and warrant that you meet these requirements. The Service is intended for use by businesses operating in the United Kingdom.
3. Accounts & Registration
You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify us immediately at [email protected] if you become aware of any unauthorised use of your account. You may not share your login credentials with any third party or allow multiple individuals to use a single account concession.
4. Subscription & Payment
TradePilot is offered on a monthly subscription basis. Your subscription begins after the expiry of any applicable free trial period. Subscription fees are billed in advance on a monthly basis and are non-refundable except where required by applicable law.
We reserve the right to change subscription fees on thirty (30) days’ written notice. Your continued use of the Service after a price change takes effect constitutes your agreement to pay the revised fee.
If payment fails, we may suspend access to your account until payment is received. We will make reasonable efforts to notify you of any payment failure before suspension.
5. Free Trial
Where we offer a free trial, you will have access to full platform features for the duration of the trial period. At the end of the trial, a subscription is required to continue using the Service. We reserve the right to modify or end free trial offers at any time.
6. Cancellation
You may cancel your subscription at any time via your account settings. Cancellation takes effect at the end of your current billing period. You will retain full access to the Service until the cancellation date. We do not offer pro-rata refunds for partial months. Before you cancel, export any records you need: a business must keep its invoices for 6 years. When a business account closes we delete its data within 30 days, apart from our own billing records, which we keep for 6 years as UK tax law requires; deleted data in our encrypted backups rolls over within 12 months.
7. Acceptable Use
You agree not to use the Service to:
- Violate any applicable UK law or regulation, including the Computer Misuse Act 1990 and the UK GDPR
- Upload or transmit any content that is unlawful, fraudulent, defamatory, or infringes third-party intellectual property rights
- Attempt to gain unauthorised access to any part of the Service or its infrastructure
- Reverse engineer, decompile, or disassemble any component of the platform
- Use the Service to send unsolicited commercial communications
- Resell, sublicense, or white-label the Service without our prior written consent
8. Your Data
You retain ownership of all data you input into the Service, including customer records, job data, and financial information. You grant TradePilot a limited licence to store and process your data solely for the purpose of providing the Service. Our collection and use of personal data is governed by our Privacy Policy, which forms part of these Terms.
Support Access to Your Data
TradePilot staff do not look at the customer records, jobs, messages, files or other content your business keeps in the Service unless you grant support access. The only exceptions are where the law requires it, or where we must act to keep the Service secure or to investigate a security incident; we will tell you when we do so, unless the law prevents us.
Your account owner, or an administrator you have allowed to do so, can grant support access from a support case or from Settings → Support access. A grant:
- covers your business only, and only the support case it was given for;
- lets us view your data, but not change it, unless you also give separate, explicit permission to make changes;
- lasts 72 hours unless you choose a shorter time;
- can be withdrawn by you at any time, and ends automatically.
While a grant is active, a TradePilot staff member can open a support session only to deal with the issue you raised. Each session records who opened it and why, lasts no more than 60 minutes, and shows a banner to the staff member throughout. We record what is viewed, email your account owner when a grant is given, first used each day, and withdrawn, and show the history in Settings → Support access. If you allowed changes, we make only the changes needed to fix the issue and tell you what we changed.
Our AI help assistant and AI support agent are not given access to your customers' records in TradePilot, such as names, contact details, addresses, message content, notes, photos or invoice lines. They work from our help content, status information about your account (such as settings, error codes and counts), and what you send them in a support message.
When you contact TradePilot support, including through our in-app assistant, you choose what you send us. Please do not include your customers' personal details. We automatically try to hide any we detect before our staff or our AI assistant see your message, but we cannot guarantee to catch everything, and anything you send is shared with us by you so that we can help.
9. Intellectual Property
The TradePilot platform, including all software, designs, trademarks, and content, is owned by or licensed to TRADESMANEXPERT LTD and is protected by intellectual property laws. Nothing in these Terms grants you any ownership right in the Service.
10. Availability & Maintenance
We aim to maintain a high level of platform availability but do not guarantee uninterrupted access. Scheduled maintenance will be communicated in advance where possible. We are not liable for any loss arising from temporary unavailability.
11. Third-Party Integrations
The Service may integrate with third-party services including Xero, QuickBooks and Stripe. Your use of those services is governed by their respective terms and conditions. TradePilot is not responsible for the conduct or availability of any third-party service.
12. Limitation of Liability
To the maximum extent permitted by English law, TRADESMANEXPERT LTD shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, or business opportunities, arising out of or in connection with these Terms or the Service.
Our total liability to you in any twelve-month period shall not exceed the total subscription fees paid by you during that period.
13. Indemnity
You agree to indemnify and hold TRADESMANEXPERT LTD, its directors, employees, and agents harmless from any claims, losses, or expenses (including reasonable legal fees) arising from your use of the Service, your violation of these Terms, or your infringement of any third-party rights.
14. Modifications to the Service
We reserve the right to modify, suspend, or discontinue any part of the Service at any time. We will provide reasonable notice where a material change significantly affects your use of the platform. Your continued use after notice of a change constitutes acceptance.
15. Modifications to These Terms
We may update these Terms from time to time. When we make material changes, we will notify you by email or by displaying a notice within the platform at least 14 days before the changes take effect. The current version of these Terms is always available at tradepilot.work/terms.
16. Governing Law & Disputes
These Terms are governed by the laws of England and Wales. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales. If you are a consumer, you retain the right to bring proceedings in the courts of your country of residence.
17. Contact Us
If you have any questions about these Terms, please contact us:
TradePilot is a trading name of TRADESMANEXPERT LTD (company number 16970808)
Registered office: 13 Shieldclose, Washington, United Kingdom, NE37 1LQ
Email: [email protected]